1. General Policy

All sales are final. We do not accept returns, exchanges, or provide refunds for any products or services purchased from us.

2. Exceptions for Technical Issues

The only exception to this policy is if the product is found to have a genuine technical defect or malfunction.

• >>>Technical issues must be reported to us within 15 days of purchase/delivery.
• >>> roof of the defect (such as photographs, videos, or error reports) must be provided.
• >>> Our technical team will review the issue to confirm the defect.

3. Replacement Process

If the defect is confirmed:

• >>> The product will be replaced with the same or equivalent model at no additional cost.
• >>> Replacement will be processed within 15 business days after defect confirmation.
• >>> No monetary refunds will be issued under any circumstances.

4. Contact for Support

To report a technical issue, please contact us at logcalls@kusters.in with your order details and a description of the problem.