Maintaining an effective after sales support structure is vital and Customer satisfaction is the most important landmark of any growing business.
Thus with an aim to further strengthen our commitment to provide quality customer service, Kusters Engineering is devoted to working with its partners to provide premium support and service and exceed their expectations.
Over the past years, Kusters has been rapidly scaling its presence in Pan India and in order to improve after-sales-service, we have augmented our service team and established a support model that has proven to be effective in supporting products deployed across the country and helped in preserving a long term relationship with our partners across all the districts of India.
Our apt customer service and quick delivery of replacement parts and accessories are one of the key aspects of our customer support. Our After Sales Service is equipped to maintain customer uptime and peak efficiency and ensure continuous, seamless performance of our systems.
Armed with a robust infrastructure on mobile and web applications, our service is enabled with near real time data and comprehensive reporting feature for monitoring of service calls.
In addition to after Sales service, Preventive maintenance as per different service level agreement and inspection and product upgradation is also taken care by our team of specialized engineers who strive to conduct on-site analyses and carry out corrective measures to solve your problems with extreme precision directly on location. Training programs are held on regular basis to horn the skills of our service engineers to serve you better.